JSC “PO Vodokanal” (Rostov-on-Don) received sixty thankful letters and internet mails in the year of 2014. The half of them was received since the beginning of the summer.
People thank the company’s workers for timely and high-quality assistance in resolving problems of water supply and water discharge, the installation of water metering devices, competent solution of the clients’ questions regarding the payments, paperwork settlements and also admit delicacy and professionalism of the employees.
The water supply company and its employees received the words of gratitude both in writing form and by means of e-mail sent to the address of Rostov Vodokanal website www.vodokanal.rnd.ru.
Here are some of them:
“Especially we want to thank the team of workers: P.V.Malkov, I.A.Lugovoy, A.A.Bordovy, M.Y.Razgonyaev. They solved our problem carefully and effectively and eliminated the accident. We are very glad to see again the professionalism of JSC “Vodokanal” workers. (N.E.Krasnoshchekova, the residents of the house №1/4, Serafimovich Street, June 16).
“Thank you for setting the water metering device to me, the veteran of the Great Patriotic War. Peaceful, happy sky over the head!” (I.P.Lafitsky, Sambeksky Lane, June 02).
“The tenants of the house expressed great appreciation for the work performed. Teams of workers worked efficiently, residents are satisfied with the result” (V.V. Konovalov, the Chairman of Cooperative housing “Zvezda”, July 17)
“We say thanks to the master A.V. Zhuzhman and the team of worker of Octyabrsky district headed by N.E. Sidorov for the good performing of their professional duties at address: 1A Starocherkassky Lane. Keep it up!” (V.V.Ovcharenko, July 23).
“I want to express my sincere gratitude to L.V.Hasanova, the employee of the contract department – very friendly, helpful, delicate worker, whose professionalism is doubtless.” (T.V.Moiseeva, August 06).
“Thank you for such fast problem solving! Today cold water went with good pressure. Thank you again!” (S.M.Reshetnyak, Kashirskaya Street, August 13).
The messages sent to Rostov Vodokanal – in written form, e-mails, and calls to all-day working hot line 283-17-17, to service of “one stop shop” working principle are considered in all cases, and subject to be resolved, the problems of the clients are eliminated, and on all the questions the necessary information is given.